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Store Policies

DUE TO THE FACT THAT OUR PHYSICAL STORE WILL BE CLOSING SEPTEMBER 30TH, 2017 WE HAVE UPDATED OUR STORE POLICIES:

Product Returns and Exchanges

AS OF SEPTEMBER 11, 2017 ALL SALES ARE FINAL. Products purchased prior to September 11th, 2017  may be returned for store credit or exchanged for another product WITH RECEIPT or documented in their sales history within 30 days of purchase, for unused products, in the same condition in which you purchased the product. Nursing bras and tanks must have the tags on for return for store credit or exchange.

STORE CREDIT WILL BE ISSUED ON A GIFT CARD, FEATURING A ONE YEAR EXPIRATION DATE. Products not in the same condition will not be returned or exchanged.  Gift cards can be used in the store until September 30th, 2017 or one line until their expiration date.

For products bought online the same policy applies as above. Please send an email to contactus@mothershaven.com  prior to sending back an item for return.  Customer pays for return shipping. 
 

GIFT CARDS

We will honor all gift certificates in-store until Sept 30th. Gift certificates that were purchased after January 1st, 2017 will be activated to use for on-line purchases and will be valid for one year from date of purchase. Gift Certificates cannot be exchanged for cash and returns of goods purchased with a gift certificate are refunded via store credit. Discounts, coupon codes or other promotions cannot be used to purchase a gift certificate.
 

Social Media/Facebook Policy

Please remember that our social media pages are monitored by Mother’s Haven and that our team members put their heart into creating a retail space and support center that we love dearly. Because this page reflects that vision we have a few ground rules as to how this page will operate to maintain that supportive atmosphere.

Ground rules

  1. Please be respectful: Be respectful of our business and be respectful of each other. No foul language, hate speech or personal insults will be tolerated. In addition, please respect that this brand space is owned by Mother’s Haven. That means that it is not the place to further your own agendas. We reserve the right to moderate comments on this page as we see fit. If we find your comments or posts to be unkind or unfair, we will delete them. Posts that invoke controversy can be removed without warning.  Repeat offenders may be banned from the page.
  2. We will do our best to enforce this policy however, there are times when an admin might miss something. If you feel like something is getting out of hand please message us and kindly ask us to moderate.
  3. This page is moderated by Mother’s Haven employees. As a small business, we all juggle several roles at once. Please keep this in mind in your interactions with this page and give us grace and time to respond.
  4. Customer service issues should not be directed to this page, but instead to contactus@mothershaven.com. Keeping all our customer service questions about warranties, product issues and shipping helps us to stay organized and ensures you will get the quickest and most accurate answer. Customer service questions on the page will be deleted.
  5. There are certain hot button issues that are off limits on this page. They include, but are not limited to, vaccinations, circumcision and abortion. There are other places to discuss these issues, our brand space is not that place.
  6. Please no spam! Don’t post ads for your business, Go Fund Me links, or affiliate links.
  7. No Buy/Sell/Trade Posts of any kind on this page.

Remember, be kind! If you have questions or concerns, please reach out to us at contactus@mothershaven.com.





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